All orders at Willow + Kate are processed Monday - Friday. Excluding public holidays. All orders are sent EXPRESS POST with Australia Post, within Australia.
FREE EXPRESS POST on all order $100 & over *Australia Wide.
$8.50 EXPRESS Post charge for all orders $99.99 and below *Australia Wide.
If you would like the security of Signature on Delivery, this is available at an additional charge.
Regional areas outside the Express Post Network may be 2-5 business days.
Willow + Kate are not responsible for parcels that are damaged, delayed, lost or stolen during transit. Tracking information will be sent once your item has been dispatched.
In the event that a incorrect delivery address is supplied and a re-delivery is required, additional postage charges will apply.
If you have difficulty entering your address at checkout, please contact us at firstname.lastname@example.org and one of our friendly team members will be able to assist you.
Pre-order arrival dates are approximate guides provided by our suppliers & brands. Please note any other items purchase in the same order will be shipped when the pre-order arrives in stock.
Willow and Kate ships worldwide, excluding Nicaragua, Cuba, Iran, North Korea, Syria, Sudan, Algeria and Tunisia.
All international orders are shipped via Australia Post Airmail.
Delivery time is approx 5-28 business days. Shipping time may vary per destination. Please note this time does not include customs processing times.
INTERNATIONAL TAXES AND CUSTOMS CHARGES
International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Willow and Kate is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. Please note international tracking is not always available, depending on actual shipping costs & weight of parcel.
Shipping costs are non refundable. Willow and Kate are not responsible for items lost in transit.